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Job Description:• Strong Knowledge of Swift Payments, FD, MT 103 & 202 & 202 COV with experience in middle East banking• Conduct onboarding sessions for new hires and upskilling sessions for existing staff• Design, develop, and deliver training modules on:• Inward, Nostro, Vostro, TBO and outward international payments• SWIFT messaging formats (MT100, MT200 Series, etc.)• Payment investigations, charge claims, and reconciliation processes, Regulatory compliance (e.g., OFAC, FATF, AML/CFT)• Customer service protocols in payment processing• Strong knowledge of Cheque clearing, Inward, Outward, ONUS, RCD• Stay updated on industry trends, regulatory changes, and technological advancements in international payments.• Collaborate with Operations, Compliance, and Product teams to ensure training content is accurate and aligned with business needs.• Partner with Risk, Compliance, and IT teams to ensure accurate and compliant process training• Evaluate training effectiveness through PKTs (Process Knowledge test), feedback, and process audits.• Maintain records of training attendance and performance outcomes.• Always ensure excellent housekeeping standardsQualifications• Any Bachelor’s degree BA, or degree in finance, Banking, Business, or a related field (master’s preferred).• 5+ years of experience in international payments, preferably in a banking or fintech environment.• Prior experience in training, coaching, or instructional design is highly desirable.• Strong understanding of cross-border payment flows, currency conversion, and correspondent banking.• Strong understanding of Cheque clearing, Outward, Inward, ONUS, RCD• Excellent communication, presentation, and facilitation skills.• Proficient in MS Office Suite and Learning Management Systems (LMS).• Certified Payments Professional (CPP) – (additional advantage)• SWIFT Certified Specialist (additional Advantage)