We are seeking an experienced Franchise Operations Coach to join our Operations team. You will be responsible for the following: • Being a key point of contact for the Operations team & market franchise leadership • Build partnerships with HR head, Delivery head, Training Head, LSM lead & NSO lead, understanding the structure, pipeline, planning and operating capability, identifying areas for improvement and growth in existing restaurants and new stores. • Work with franchise leaders on various initiatives with agreed timelines, through a documented follow up roadmap. Complete and agree appropriate action plans and track progress and performance against. • Build Fz capability towards opening great new restaurants and minimize brand risk, maintaining brand standards, FPM and IFA compliance. • Conduct monthly people plan analysis by market to help improve their people capability and planning on NSO’s to improve people and operational capability in new restaurants. • Create and elevate data led insights and reporting to deliver against appropriate measures, and signal points of intervention when required with tail stores against each category… such as People, customers & sales parameters • Working cross functionally across the RSC to ensure a one system approach in delivering great customer experience. • Spend time in the field with franchise partners – ensuring operational knowledge is always current • Attend and participate in all franchise comms meetings to present, facilitate and add clarity to content. Ensure relevant audience attendance and participation. • Provide updates for RSC, REx, LT & cross-functional meetings and attend where necessary • Keep up to date with relevant franchisee situations that may impact NSO performance/pipeline • Effectively manage and plan schedule to ensure franchise diary appoints are met • Ensure periodic decks, reports & bench plan data are kept up to dateWe are looking for someone with: • 7 or more years of relevant work experience • Deep level of operational and people & culture knowledge • Experience of opening successful New Restaurants • Project Management experience would be helpful. • QSR/Retail operational experience and commercial acumen • Ability to influence senior leaders both internally and externally to KFC • Analytical thinker who is capable of understanding root cause analysis, and applying actions to drive consistent change • Outstanding action driving ability, and attention to detail in managing process
Job Title
Franchise Business Coach (Operations)