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Educational Background- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. - Advanced degree (Masters or equivalent) is often preferred for senior positions. - Relevant certifications such as Linux Administration, Certified Kubernetes Administrator (CKA) - Certifications in cloud platforms (AWS, Azure, Google Cloud) or DevOps methodologies (e.g., Certified DevOps Professional)Skills-- 8+ years of experience in IT operations, service management, or infrastructure management, including roles such as Site Reliability Engineer, or DevOps lead - Proven experience in managing high-availability systems and ensuring operational reliability - Extensive experience in root cause analysis (RCA), incident management, and developing permanent solutions for recurring service disruptions. - Hands-on experience with CI/CD pipelines, automation, system performance monitoring, and the implementation of infrastructure as code. - Strong background in collaborating with cross-functional teams (development, operations, engineering, etc.) to improve operational processes and service delivery. - Experience in managing deployments, risk assessments, and optimizing event and problem management processes. - Familiarity with cloud technologies, containerization, and scalable architecture, including experience with zero-downtime deployment strategies.Responsibilities:-Problem Management- Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions - Coordinate with incident management teams,operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions. - Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement.Event Management- Define and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it for efficiency. - Develop event response protocols, provide training to teams, and ensure quick and efficient handling of incidents. - Collaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback.Deployment Management- Own the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation. - Develop and maintain deployment schedules, conduct operational readiness assessments, and manage deployment risk assessments to ensure service stability. - Oversee the execution of deployment plans, coordinate resources & process with delivery and lifecycle engineering, communicate with stakeholders, and continuously work with different stakeholders to improve deployment processes based on feedback.DevOps/NetOps Management- Manage continuous integration and deployment (CI/CD) pipelines, ensuring smooth integration between development and operational teams. - Automate operational processes, monitor system performance, and resolve issues related to automation scripts to increase efficiency. - Implement and manage infrastructure as code, provide ongoing support for automation tools, and continuously improve DevOps practices.What We Offer:- Competitive salary and comprehensive benefits package. - Opportunities for professional growth and continuous learning. - A collaborative, innovative, and inclusive work environment. - Flexible working arrangements that promote work-life balance.You can read more about us on our company career page or follow us on Linkedin to get the latest updates.- For any query or clarification , you can connect me on email:-geeta.harchandani@About IGT Solutions Pvt LtdIGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.IGT's Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer ExperienceOur offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.