Job Title

Position Title: Operations ManagerDivision: OperationsReports To: General ManagerSUMMARY OF POSITIONThe Operations Manager for the Simulator Centre based in Mumbai/ other locations will be responsible for ensuring smooth internal operations of the training centre. Role is to provide oversight and adherence to annual budget, maintaining operational excellence, ensuring customer satisfaction & enhancing employee relations. The incumbent will focus on meeting regulatory compliance standards, fostering a high-performing team and managing the facility and administration.Major Role and Responsibilities[Operations Management]- Oversee day-to-day operations of the Simulator Centre, ensuring smooth functionality of facilities and equipment. - Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors. - Manage resources effectively to achieve operational and financial targets. - Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives. - Analyzing data and trends to identify opportunities for process improvement and cost savings. - Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required. - Ensure seamless customer experiences, aiming for a near-perfect Net Promoter Score (NPS).[Regulatory and Compliance Oversight]- Ensure adherence to all regulatory requirements related to training and simulator operations. - Host and manage inspections or audits conducted by relevant authorities, addressing any observations or recommendations effectively. - Uphold Company’s health and safety guidelines and enforce compliance.[Customer Experience Management]- Proactively address customer needs and expectations to build long-term relationships. - Implement feedback mechanisms to continuously enhance the customer journey.[Team Leadership and Development]- Contribute to build a high performing and harmonized team to ensure seamless business execution, reinforce positive morale, and uphold company values. - Identify skill gaps and provide training and development opportunities to enhance team capabilities. - Foster a culture of collaboration, innovation, and accountability.EDUCATIONAL QUALIFICATIONSBachelor’s degree in aviation management or similar field (Master’s degree preferred)RELEVANT EXPERIENCE10-12 years in an operational and management role preferably in aviation or related fieldJob Specific CompetenciesLeadership: Exercise team leadership to motivate internal team members for better performanceConflict Management: Able to resolve conflicts between departments or individualsCommunication: Deliver clear communication to internal staff and external vendorsOwnership: Stay calm under unforeseen circumstances and pressureDecision Making: Able to think flexibly, develop alternative solutions, and handle uncommon problemsBusiness acumen: Know the appropriate business tone and manner towards internal and external stakeholders