Job Title

Summary:The Senior Network Administrator is responsible for assisting in technical and problem resolution support on all the network infrastructure hardware across all sites. The goal is to maximize service availability and satisfy the needs of all internal and external customers. This position performs Tier 2 troubleshooting activities, across multiple environments, while performing daily reviews of overall capacity, utilization, and configuration changes to the network. This position is also responsible for delivering clear, concise, and timely communication to our customers to provide them with the best customer experience possible. This position is responsible for the design, configuration and network for all facilities’ layout and deployment.Mandatory Skills: Wireless Controller - Cisco, Aruba, Meraki and Ruckus, Wireless Implementation, Radius Server, Ekahau Software, Wireless HeatMaps & Captive PortalPrimary Job Functions:Continuously deliver clear, concise, and timely communication to our customers to ensure confidence in our team. Provide timely and effective support and escalation for the Company’s network systems per our defined SLA’s. Troubleshoot and resolve issues impacting the Company’s network systems, within the agreed Mean Time to Repair (MTTR) objectives. Contribute to the resolution efforts, during high or critical incidents and participate in root cause analysis process. Work closely with development and operational teams, on a global basis, to ensure rapid service restoration. Follow process and procedure standards to improve service availability and overall efficiency of systems. Provide accurate daily handover of all ongoing and major incidents in your shift to offshore colleagues. Continually develop expertise on emerging technologies and implementation strategies for infrastructure systems. Improve future resolution of incidents by identifying the need for new and improving existing knowledge articles. Provide the design, configuration and network for all facilities’ layout and deployment. Demonstrate the Company’s Core and Growth Values in the performance of all job functions.Education:Bachelor’s Degree in Computer Science Required Experience:More than 5 Years of network experience required Licenses or Certifications:CCNA / CCNP (Preferred)Knowledge, Skills and Abilities:Advanced knowledge of analyzing existing data networks and recommend scalable and supportable solutions Advanced knowledge of BGP, OSPF, EIGRP, STP, TCP/IP, DNS, DHCP, and SD-WAN, Cisco Data Center architecture, VELO Cloud, supporting Cisco / Fortinet / Aruba LAN/ WAN switches Advanced knowledge of Cisco/Aruba/Meraki Wireless Access Points and controllers, working within a 24/7 Network Operations Center (NOC) Advanced knowledge of WAN Optimization implementations, Server Load-Balancing appliances, analysis/forensic tools Advanced knowledge of Layer 1 - 3 troubleshooting of WAN circuits with global carriers Experience in the design, build, deploy and maintenance of enterprise WAN and LAN networks Experience in the design, build, deploy and maintenance of enterprise TDM and VOIP networks Experience in PBX and/or Call Center systems, voice mail, unified messaging, ACD and IVR systems Excellent verbal and written communication skills Excellent interpersonal skills Strong attention to detail Effective time management and organizational skills Work independently as well as in a team environment Analytical and problem-solving skills Maintain confidentiality Working knowledge of Continuous Improvement Handle multiple projects simultaneously within established time constraints Perform under strong demands in a fast-paced environment Display empathy, understanding and patience with employees and external customers Respond professionally in situations with difficult employee/vendor/customer issues or inquiriesIf you feel you have the necessary skill sets and are passionate about the job, please send your profile to me at vthulasiram@