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Job Description for OTC - Voice Process: Location - Delhi NCR , Pune, GurgaonGraduate / Postgraduate / master’s degree in any stream.Proficient in both verbal and written business communicationsExcellent English level with clear American pronunciation.5-7 Years of experience required in North America Collection process.Experience in North American process transition would be preferred.Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferred.Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred.Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines.Experience pulling and analyzing data from ERP and other systems.Working experience within a shared services environment is mandatory.Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including.Ability to utilize basic formulas. Utilize Pivot Tables and V-Lookup