Job Title

We are hiring for a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, We enables users to make, use, save, and sell their own power. We are also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! What you will be doing Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours.Conducting remote troubleshooting of products.Troubleshooting, approving, and executing warranty claims.Providing pre-sales information about products.Assisting with the activation of new sites as needed.Documenting all activity in a central CRM/Help Desk software platform.Coordinating with Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.Participating in ongoing training/education of industry standards and product-specific information.Assist other team members with troubleshooting and/or administrative tasks as needed.Following departmental conventions and procedures.Professionally represent via all communications mediums.Abiding by all company policies and standards of conduct contained in the employee-manual.Performing other duties as assigned.Support operational hours (India team) are: 6:30 am – 11:00 pm, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekends.Who you are and what you bringShould be a Graduate – B.E/B.Tech/BCA/B.SC ITInterpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.Experience working in a fast-paced technical support or customer service position.Strong verbal and written communications skills.Proficient in Languages - C1 Certification required. Japanese - N2 and N3Computer literate (PC skills essential, Mac OS desirable)General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.