Job Title

!! CANDIDATES WITH EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY ONLY !!!! CANDIDATES WITH EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY ONLY !!!! CANDIDATES WITH EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY ONLY !!!! CANDIDATES WITH EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY ONLY !!!! CANDIDATES WITH EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY ONLY !!About UsPlatton Inc is a US-based international freight forwarding and supply chain company providing digital-first logistics solutions for importers and exporters across the globe. From ocean and air freight to Amazon FBA, customs clearance, and last-mile drayage, we combine technology and operational expertise to streamline cargo movement and drive value for our clients.We are scaling rapidly and are looking for a detail-oriented and process-driven Operations Process & Quality Manager to help us optimize, audit, and improve all internal operational procedures across our departments.About the RoleAs an Operations Process & Quality Manager, you will be responsible for building, enforcing, and maintaining all SOPs, system processes, and performance metrics related to cargo operations, deliveries, ERP system usage, and vendor management. You will act as a bridge between sales, operations, finance, and tech teams, ensuring the accuracy of execution and timely performance across all cargo movements (import/export/FCL/LCL).Key ResponsibilitiesERP & System AccuracyEnsure timely and correct data entry across all departments (pickup dates, statuses, documents, carrier info, etc.)Maintain and optimize the use of our ERP (e.g., Shipthis), ensuring automation is leveraged and SOPs are followedOperational SOP OwnershipDevelop and maintain clear SOPs for import/export, last-mile delivery, and interdepartmental handoffEnsure process consistency and compliance across Sales, Ops, FinanceKPI & SLA MonitoringMonitor KPIs such as delivery timelines, documentation time, customer response time, email SLAPrepare monthly and quarterly operational performance reports for leadershipCross-Team CoordinationLead weekly operational audits and performance reviews with export/import and delivery teamsIdentify bottlenecks or recurring errors and propose process improvementsVendor Management & Cost ControlTrack and control transportation costsIdentify and vet new vendors (trucking, warehousing, etc.) aligned with cost and performance targetsEmail & Communication QualityReview quality and timeliness of client communicationsEstablish procedures to monitor and improve email/issue resolution workflowContinuous Improvement & AutomationWork with internal and external tech teams to automate processes, reduce manual work, and improve data integrityActively support implementation of BI dashboards and workflow alertsRequirements3–5 years of experience in operations, logistics, or process quality within the freight forwarding or supply chain industryHands-on experience with TMS/ERP systems (e.g., Shipthis, CargoWise, Odoo)Strong skills in data reporting and analysis (Excel, Google Sheets, BI tools preferred)Experience creating SOPs, operational workflows, and performance auditsExcellent communication and documentation skillsAbility to work independently and collaborate across departmentsEnglish: Fluent or advanced professional level (written and verbal)Background in import/export, last-mile, or international logistics is a strong plus