Job Title

Job SummaryLiberty Mutual’s GRS Capability Center Operations (GRS- CCO) team is seeking a highly capable Continuous Improvement (CI) & Transformation project leader in AVP role to strengthen our transformation agenda with BPO partners across multiple locations. This is a strategic global role as a key orchestrator between internal business stakeholders and Global Risk Solutions (GRS) BPO partners, ensuring strong governance, sustained engagement, and effective execution of BPO partners led transformation and continuous improvement initiatives. The shortlisted candidate will have strong expertise in driving transformational projects, leading continuous improvement initiatives, and ensuring end-to-end project execution. The role requires excellent governance, project management, and stakeholder engagement skills, with a solid understanding of the insurance domain.Job DutiesKey Responsibilities:Transformation Opportunity Identification & Prioritization – Collaboration with BPO partners, and business owners to proactively identify process improvement, automation, and transformational opportunities. Conduct opportunity assessments, value case building, jointly with BPO Teams and internal business stakeholders. Vendor Engagement & Governance Oversight - Act as the primary interface between internal leadership and BPO partners for continuous improvement and transformation programs. Conduct regular governance forums, reviews, and steering committee meetings with BPO partners to monitor program progress. Ensure vendor partners have clear delivery plans, milestones, and benefit realization commitments for each initiative.Project Management & Oversight - Proactively monitor BPO led project execution for alignment with timelines, scope, and quality expectations. Escalate risks or delays, facilitate resolution pathways, and maintain delivery discipline across projects. Ensure project documentation, reporting, and governance materials are consistently updated and transparent.Stakeholder Management & Alignment - Build strong relationships with internal business stakeholders to drive buy-in, sponsorship, and timely decision-making for prioritized projects. Act as a trusted advisor to internal leadership on BPO performance, project status, and improvement opportunities. Facilitate alignment sessions between BPO teams and business process owners.Transformation Culture Enablement - Promote a continuous improvement mindset across BPO partner teams and internal business stakeholders. Facilitate best practice sharing, innovation forums, and collaborative workshops to drive stronger engagement in transformational initiatives.3: Qualifications & Experience:10-15 years of experience in continuous improvement, transformation and automation projects.Strong knowledge of global insurance domain Proven track record of driving end-to-end transformation or improvement projects in a global delivery model.Hands-on expertise in Lean, Six Sigma, or similar process improvement methodologies (certifications preferred: Lean Six Sigma Black Belt/Green Belt).Strong project management capabilities (PMP, Prince2, or equivalent certification preferred).Excellent analytical, problem-solving, and decision-making skills.Superior communication, facilitation, and stakeholder management abilities.Ability to work in a fast-paced, matrixed, and global environment.Experience working with third-party BPO partners.Preferred Attributes:Experience working with global insurance carriers or large BPO organizations supporting global insurance processes.Exposure to automation (RPA, AI, ML), digitization, and analytics-driven continuous improvement initiatives.Ability to influence without authority and drive consensus across diverse stakeholder groups.Strong presentation skills with the ability to present to senior leadership.