Job Title

OverviewCACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.We’re seeking a dynamic and results-driven Senior Associate - Account Manager to lead and grow strategic partnerships with global academic publishers. In this client-facing role, you’ll manage high-impact accounts, drive business growth through relationship management, and ensure service excellence across marketing and project delivery. If you have a strong background in account management, publishing, data analytics, and client engagement, and are passionate about shaping the future of scholarly communications, this is the opportunity for you.ResponsibilitiesLead the development and nurturing of new and existing key publisher accounts.Successfully orchestrate the launch of impactful partnerships with publishers.Take ownership of key publisher accounts, ensuring their continued growth through product optimization ideas and marketing outreach.Efficiently project manage key accounts, ensuring seamless service delivery.Assist clients in the effective product and marketing implementation of services and strategic project planning.Address customer queries promptly and efficiently, maintaining a high level of client satisfaction.Demonstrate agility and an adaptable working spirit, collaborating seamlessly with cross-functional teams.Work closely with the leadership team to strategize service enhancements and successful launches.Develop and manage data systems, reporting mechanisms, dashboards, and performance metrics on systems like Tableau, Power BI, Google Analytics and Freshdesk.Provide insights and analytics that contribute to key business decisions and growth strategies on a regular basis. Qualifications And PrerequisitesAccount growth experience of 3 years, preferably in academia or publishing.Experience with tools like Tableau, Power BI, Google Analytics and Excel.Sharp business acumen with a proven problem-solving aptitude.A customer-friendly approach that aligns with our commitment to exceptional client service.Strong prioritization system & identify needle-movers from hygiene tasks. Application ProcessFor this role, the selection process will include a 30-minute conversation with the Senior Manager, followed by an assignment round. Once the assignment is submitted, there will be a 30-minute catch-up discussion to review your work. The final step will be an HR discussion. All interviews will be conducted virtually using MS Teams.