Role & Responsibilities:Respond promptly to customer inquiries via various channels (phone, email, chat, etc.)Resolve product or service issues by clarifying complaints, determining the cause, and selecting the best solution.Maintain records of customer interactions, transactions, and feedback.Follow up to ensure resolution and customer satisfaction.Provide accurate, valid, and complete information using appropriate tools and systems.Collaborate with internal departments to resolve complex customer issues.Recommend improvements to procedures and services based on customer feedback.Meet customer service targets and call handling quotas.Stay updated on product knowledge, policies, and procedures.Candidate Profile:Strong phone contact handling skills and active listeningExcellent communication and interpersonal skillsAbility to multitask, prioritize, and manage time effectivelyProficiency in Microsoft Office SuiteFluency in multiple languages
Job Title
Customer Care Representative