Job Title

Job Summary: We are seeking a dynamic and detail-oriented E-commerce Outward Operations Executive to manage and streamline operations across various sales channels, including e-commerce platforms, quick commerce, general trade, and modern trade. The ideal candidate will have hands-on experience with SAP Hana (SD) and excellent coordination skills to liaise between multiple teams and external partners, ensuring smooth execution of orders and timely deliveries. Key Responsibilities: 1. Order and PO Processing: Process purchase orders (POs) and manage order fulfilment for e-commerce, quick commerce, general trade, and modern trade platforms. Ensure accurate data entry and order tracking in SAP Hana (SD) Maintaining Trackers & Google Sheets to Record all order related summary 2. System Proficiency: Utilize SAP Hana (SD) for sales and distribution operations, including order creation, billing or invoicing, and delivery schedules. Monitor and report system discrepancies, ensuring data integrity and timely updates. Intermediate Level of MS Office Tools (MS Excel is a must) 3. Partner Communication: Take appointments and schedule interactions with e-commerce portals and other partners via email or other communication channels. Maintain strong professional relationships with stakeholders to address queries and issues effectively. 4. Logistics Coordination: Coordinate with courier partners, truck drivers, and transporters to ensure timely dispatch and delivery of goods. Resolve logistical issues, track shipments, and manage documentation. 5. Team Collaboration: Act as the central point of contact between the sales, warehouse, and finance teams to align operations. Facilitate smooth communication to resolve bottlenecks in order processing or delivery. 6. Operational Excellence: Monitor KPIs related to order accuracy, on-time delivery, and customer satisfaction. Proactively identify opportunities to improve processes and reduce inefficiencies. Qualifications and Skills: • Bachelor’s degree in business administration, Supply Chain, or a related field. • 1-3 years of experience in e-commerce or operations roles. • Proficiency in SAP Hana (SD) is mandatory. • Strong communication and interpersonal skills. • Excellent organizational and multitasking abilities. • Familiarity with logistics and supply chain processes is preferred. • Problem-solving mindset and ability to work under pressure.