Job Title

Care247 () is a next-generation healthcare platform powered by AI / Gen AI for emergency and everyday care by connecting talented medical and wellness professionals with members/patients across India using a monthly subscription fees-based model. We’re on a mission to reimagine healthcare– from metros and Tier 1 to Tier 2,3 cities – by empowering Doctors, Nurses, Physiotherapists, Yoga Instructors, Wellness Influencers, and Healthcare Enthusiasts to deliver care anytime, anywhere virtually including 24/7 rapid emergency response coordination across India. Our vision is to disrupt home-based healthcare across India.So come and be the Change: Create real impact by delivering round-the-clock, holistic care to communities across India — and be part of setting a bold new standard for emergency response, routine healthcare and wellness. You’ll not only ride this wave but join hands to lead it.Job Title:Customer Support/ Care Specialist will be acting like a patient or member service partner for Tele calling & Support 3-4 Nights and 2 Day Shifts)Job Summary:The role is responsible for managing a high volume of inbound and outbound calls, addressing patients, customer and supplier inquiries, onboarding customers, resolving complaints, marketing and providing information about products and services. This role requires excellent communication skills, problem-solving abilities, and a commitment to customer satisfaction.A Patient Service Partner serves as the primary liaison between the company and its customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Below is a comprehensive job description tailored for this role:Key Responsibilities:Handle Inbound and Outbound Calls: Manage large volumes of calls in a timely and professional manner, following communication scripts when necessary. AFull time At least 9 hours availability daily for 5 days and sometimes up to 6 days is expected. Part-time options available too 3 or 4 days/nightsActive team member providing virtual healthcare reception in DAY or NIGHT shifts Customer Inquiry Resolution: Respond to customer questions and concerns about products, services, or policies, providing accurate and satisfactory answers.Member Onboarding: Documenting patient/customer healthcare and related informationCalling services providers, ambulances, caregivers and other healthcare partners to request services and request quotes in a timely mannerIssue Resolution: De-escalate situations involving dissatisfied customers, offering patient assistance and support to resolve issues effectively.Product and Service Promotion: Inform customers about new products, services, and policies, and seize opportunities to upsell when appropriate.Account Management: Review customer accounts, providing updates and information about billing, shipping, warranties, and other account-related items.Collaboration: Work with other patient service partners, suppliers, and other professionals to improve customer service and share best practices.Training Support: Assist in training new employees and inform them about the company’s Patient Service Partner Record Keeping: Maintain detailed records of customer interactions, transactions, comments, and complaints.Compliance: Adhere to all company policies, procedures, and regulatory requirements.:::::::::::::::: IMPORTANT ::::::::::::::::To be considered for this role!Please send your Resume and 60 secs Video or Audio introducing yourself in your own voice (as sample) to Jobs@Qualifications:Education: Graduation; Excellent communication skills in English, conversational skills in Hindi, additional education or certifications in customer service or related fields are a plus.Experience: Previous experience in a customer support role is preferred but not required.Skills:Excellent verbal and written communication skills.Strong active listening and problem-solving abilities.Ability to multitask, prioritize, and manage time effectively.Customer focus and adaptability to different personality types.Working arrangement:Environment: Remote; likely to require evening or weekend shifts depending on company needs.Salary Range 17 K - 25 K including variable quarterly bonus and depending on the performanceWhat We Offer?AI Early Mover: Empower yourself to design, develop, and deploy Artificial Intelligence (AI) solutions that transform lives and elevate healthcare outcomesProfit Sharing or Equity Ownership: Qualified professionals may receive stock options, equity, allowing you to truly own part of the future you are helping to build.Growth into Leadership role: As an early mover, you’ll have the opportunity to grow with us and within 6-12 months step into leadership role as expands across India.Compensation: This is a mission-driven, flexible opportunity — while retainers and hourly rates will reflect your expertise, availability, and unique skills, please note this is not a full-time salaried role, but a chance to make meaningful impact on your terms!Flexible Time Commitment: Set your own hours. Perfect for those balancing multiple professional and personal priorities.Remote + Hybrid choice: Contribute remotely or in a hybrid model based on your preference, current location and situationBest-in-Class Learning and Development: Access training, certifications, and mentorship programs to keep your skills sharp and future-ready including AI, GPS and Digital innovation.Why ?Startup Energy, Big Purpose: Work in a dynamic, flexible, and mission-driven environment where your ideas matter.Learning and Leadership: Grow your expertise and take on leadership opportunities as we scale.Be an Early Mover: Shape the future of healthcare delivery in India, with the support and tools you need to succeed.Equity Opportunity: As an early partner, you’ll have the chance to share in Care247’s long-term success. True Flexibility: Work the way you want, when you want – remote, hybrid, or local engagements.We provide best-in-class learning opportunities, best-in-industry compensation and abundant opportunities for career growth and fast-tracking promotions for high performers.Join us to make a significant impact on how users interact with our products, ensuring a seamless and enjoyable user experience