Job Title

Role: Trainer-cum-Team lead – Product supportLocation: PondicherryPosition Type: Full-timeJoining: Immediate preferred Job overviewWe are looking for experienced candidates for the role of Trainer and Team lead for our product support team in Pondicherry. At Deanta, you will have the opportunity to be a part of the digital transformation of the publishing industry. You will work with trainees from different backgrounds and train them to be successful product support executives. So, if you are looking for a career that is challenging, exciting, and rewarding, then this could be the perfect choice for you.Key responsibilitiesTraining1.    Planning and execution of training modules for product support trainees.2.    Evaluation of progress and deployment to live work.Team management1.    Handling the product support trainees from training through deployment into live work.2.    Job planning, tracking and status checks.3.    Ensuring compliance of the team with internal and external SLAs.4.    Planning sessions based on feedback or new requirements.5.    Helping the team troubleshoot issues.Required skills1.    Strong background in InDesign and XML-based workflows.2.    Ability to manage a team of product support executives, including tracking and status checks.3.    Ability to become familiar with the product quickly and assist with troubleshooting.Our ideal candidates haveexcellent communication (English) and problem-solving skillsa strong work ethica passion for learninga keen eye for detailability to work independently and under pressureWork scheduleFull-time, 5.5 days from Monday to SaturdayOccasional availability for urgent queries outside office hours may be required.What we offerCompetitive salary and benefits package.Opportunities for career growth and professional development.Collaborative work environment with a focus on innovation and learning.