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Job Title: Quality CoachShift Schedule: Full-Time, Onsite @ Office, 5:30 PM - 02:30 AM ISTOffice Location: Kharadi, Pune, INJob description:Monitor calls and coach the BDRs for performance enhancement and call quality.Conduct disposition analysis and build insights for coachingPrepare TNA and provide insights for the Ops departmentConduct Need based trainings to enhance call qualityEnsure calibration of the Process standards and run activities to drive consistencyAudit call notes and Lead handover to deliver better qualityProvide learning and coaching opportunities to program teams, and work with supervisors to take corrective action if necessary.Prepare reports and manage data relevant to the program performance and Coaching plans.Key Qualifications:College Degree in any streamExperience in coaching and good understanding of the different coaching conceptsAdept at engaging with international clienteleAble to effectively understand and communicate using American dialect.Experience with any of the following is highly desirable:Any candidate with BDR/ SDR experienceSQL/BANT/Appointment Gen, campaign types in Demand GenerationDrafting call notes/ call comments for client deliveries.Experience in leading a QA Team OR worked delivering HQL/ SQL campaignsCandidates who have worked in Cold call centers with experience in telesalesBusiness Acumen for the B2B lead generation industry (Only from B2B lead gen domain) – Minimum 2 yearsBenefits:Competitive Salary and Commission Structure: A rewarding compensation package that acknowledges your skills and contributions.Comprehensive Health Benefits Package: Full range of health benefits to support you and your family.Dynamic and Collaborative Work Environment: A vibrant and supportive team atmosphere that encourages innovation and teamwork.