Job Title

Roles and Responsibilities:1. Addressing Customer Inquiries: Provide accurate information regarding ICICILombard products, services, and policies across various communication channels.2. Managing Claims Process: Assist customers with filing and following up on claims,ensuring proper documentation and timely resolution.3. Troubleshooting and Issue Resolution: Resolve customer complaints or issues byidentifying problems and offering appropriate solutions in a timely manner.4. Processing and Updating Customer Requests: Handle requests for policy renewals,cancellations, amendments, and updates to customer details.5. Providing Support for Payments and Billing Inquiries: Assist customers withpremium payments, billing issues, and clarification of charges or refunds.6. Upselling and Cross-Selling Insurance Products: Suggest relevant additionalproducts or services to customers based on their needs and current coverage.7. Maintaining Accurate Records: Keep detailed and up-to-date records of customerinteractions, requests, and resolutions in the system.8. Providing Feedback and Reporting: Collect customer feedback and provide insights tomanagement to improve products and services.9. Ensuring Compliance with Company Policies: Adhere to company guidelines,regulatory standards, and ensure data protection when handling customer information.10. Training and Product Knowledge Enhancement: Continuously improve knowledge ofICICI Lombard’s products, services, and industry regulations.11. Building and Maintaining Customer Relationships: Foster long-term customerrelationships by providing personalized support and ensuring customer satisfaction.