Job Title

The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients. Establish and nurture strong, long-lasting relationships with assigned clients, acting as their dedicated point of contact and advocate within the company.- Conduct regular, in-depth dialogues with clients to understand their overarching business goals, specific objectives, operational challenges, and evolving needs.- Proactively anticipate client needs and potential roadblocks, offering timely and effective solutions.- Facilitate seamless communication and collaboration between clients and internal teams (e.g., Sales, Product, Support) to ensure alignment and efficient issue resolution.- Serve as the voice of the client internally, championing their needs and providing valuable feedback to inform product development and service improvements.- Analyze client data (e.g., usage patterns, performance metrics, feedback) to identify key trends, opportunities, and areas for improvement.- Develop data-driven strategic recommendations and actionable insights that align with clients' business objectives and maximize the value they derive from our products/services.- Clearly articulate and present findings, insights, and strategic recommendations to clients in a compelling and understandable manner, demonstrating a strong understanding of their business context.- Collaborate with internal teams to implement agreed-upon strategies and monitor their impact on client outcomes.- Articulate and present the value proposition of our products/services to prospective sales leads, highlighting how our solutions can address their specific needs and challenges.- Effectively communicate the benefits and return on investment to current clients, reinforcing the value of our partnership and identifying opportunities for expansion.- Support the sales team by providing client insights and contributing to the development of tailored proposals and presentations.- Proactively identify and pursue opportunities for account growth within existing client relationships, including upselling and cross-selling relevant products or services.- Prospect for new sales leads through networking, referrals, and industry research, contributing to the overall growth of our client base.- Manage the sales cycle for new leads, from initial contact and qualification to proposal development and deal closure.- Maintain accurate and up-to-date records of client interactions, opportunities, and account status within our CRM system.- Track and monitor key client performance metrics and progress against agreed-upon goals.- Prepare regular reports and presentations for both internal stakeholders and clients, highlighting successes, challenges, and strategic recommendations.- Identify and address any potential risks to client satisfaction and proactively implement mitigation 4-6 years of proven experience in client relationship management, account management, or a similar client-facing role.- Demonstrated ability to manage multiple projects and clients simultaneously, effectively prioritizing tasks and meeting deadlines in a fast-paced environment.- Exceptional communication and interpersonal skills, with the ability to build rapport, establish trust, and effectively communicate complex information both verbally and in writing. - Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop strategic recommendations.- Proven ability to understand business objectives and translate them into actionable strategies.- Experience in presenting value propositions and influencing stakeholders.Personal Attributes: - Client-centric and passionate about client success.- Proactive, resourceful, and results-oriented.- Highly organized and detail-oriented.- Excellent presentation and public speaking skills.- Ability to work independently and collaboratively within a team.- Strong business acumen and understanding of market dynamics.- A positive and professional demeanor. (ref:)