Job Title

Job Summary:We are seeking a proactive and relationship-driven Customer Success Manager to ensure our clients achieve maximum value from our products and services. The ideal candidate will act as a trusted advisor, helping clients reach their goals through onboarding, training, support, and long-term account growth.Key Responsibilities:Serve as the main point of contact for assigned clients post-saleDrive successful onboarding and product adoptionBuild strong, lasting relationships with key stakeholdersMonitor account health and proactively address challengesConduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessionsCollaborate with Sales, Support, and Product teams to deliver value and resolve issuesIdentify upsell, cross-sell, and renewal opportunitiesTrack customer metrics (e.g., NPS, usage, churn) to measure satisfaction and retentionAdvocate for customers internally and ensure a customer-first mindset across the companyRequired Skills & Qualifications:Bachelor’s degree in Business, Marketing, Communication, or related fielStrong communication, interpersonal, and problem-solving skillsExperience with CRM and Customer Success tools (e.g., Salesforce, HubSpot, Gainsight, Zendesk)Proven ability to manage multiple accounts and prioritize effectivelyComfortable presenting to and advising executive-level clientsPreferred Qualifications:SaaS or B2B experience is a strong plusFamiliarity with customer journey mapping and success planningProject management or customer onboarding experienceAbility to work cross-functionally in a fast-paced environment