Job Title

Company Name: Vouchagram India Pvt. LtdGyFTR is the brand name for Vouchagram India Private Limited, which is a 100% subsidiary of a Singapore-based company working in the Digital Payments, Instant Rewards, and Gift Vouchers space. GyFTR is the largest enabler and aggregator of Digital Gift Vouchers / Gift Cards / Micro mini payments for 230 + brands like Levi’s, Flipkart, Marks and Spencer, Dominos, etc. The clientele spreads across 200 + clients across verticals like BFSI, Loyalty, Retail, E-com like HDFC Bank, Amazon, SBI, Axis Bank, Payback, Paytm, Colgate, Asian Paints, Dell, Havells, etc., to name a few.GyFTR is the market leader, owning 60% - 70% of the market share as per numbers, with a footprint covering 90% of space. The company has grown by more than 150% year-on-year for the last 3 years.Role Overview:The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts. Key Responsibilities:Client Relationship ManagementAct as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.Build long-term trusted partnerships and drive client retention and loyalty.Revenue Generation & P&L OwnershipDrive revenue growth through strategic upselling and cross-selling of products and services.Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.Account Strategy & ExecutionCreate and execute account plans focused on client growth, engagement, and service delivery.Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.Internal & External Stakeholder ManagementWork closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.Lead internal business reviews and external quarterly/annual review meetings with clients.Address escalations with prompt resolution and ensure high client satisfaction scores.Reporting & InsightsProvide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.Deliver insights based on data analytics and client feedback to shape future engagement strategies.Key Skills & Experience:Proven track record in enterprise client servicing, key account management, or customer success.Strong experience in CXO-level engagement and handling face-to-face meetings confidently.Strategic thinker with strong commercial acumen and experience in P&L management.Ability to drive upsell/cross-sell revenue in complex enterprise environments.Excellent communication, negotiation, and stakeholder management skills.Highly organized with strong project and relationship management capabilities.Experience in working with cross-functional internal teams (product, tech, finance, legal).Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).Qualifications:MBA or equivalent post-graduate degree in Business, Marketing, or related field.Bachelor’s degree in business, management, or related discipline.