Job Title

Job Purpose:The Floor Manager- Beauty at Galeries Lafayette is responsible for overseeing daily operations on the beauty floor, ensuring an exceptional shopping experience for customers, and driving sales performance. This role involves managing and motivating a team of sales associates, maintaining visual merchandising standards, and collaborating with all departments for cross sell and upsell to achieve store goals and uphold the Galeries Lafayette brand values.Job Context & Major Challenges:- Customer Experience: Ensuring that every customer receives personalized service, addressing any issues promptly, and maintaining high satisfaction levels in a busy, high-profile retail environment. - Sales Performance: Meeting and exceeding sales targets through effective clienteling and customer service. - Team Management: Leading, training, and developing a diverse team of sales associates, fostering a positive work environment, and managing any interpersonal conflicts or performance issues. - Operational Efficiency: Balancing store operations, including inventory management, visual merchandising, and daily administrative tasks, while responding to dynamic retail demands. - Brand Representation: Upholding the luxury brand image of Galeries Lafayette through impeccable presentation and customer service.Key Result Areas:Sales Management:- Responsible for Sales topline for the Beauty Floor - Building & driving sales daily-hourly, brands - Responsible for stock & inventory management at the floor - Set weekly-daily targets for the teams- BA's to ensure targets are met - Monitor & follow up on BA sales performance - Work on calender to drive sales performance with Line Manager - Work closely with Education Executive to drive activities for sales - Work closely with Education Executive on BA performance & coaching - Competition understanding of beauty-retail - Stock management: to have action plan for slow moving stocks - Responsible to minimise shrinkage, stock conditionsAdministration:- Responsible for reports and documentations are completed accurately and in line with Company deadlines. - Monitor BA time sheet, attendence, policies are followedCustomer Service:- Key is customer satisfaction & experience - Gather customer feedback - Any complaints that arise - Understanding of brands, products, to be able to help customers - Customer Reports to be shared & feeback to be implementedTeam Management:- Ensure the team is coached, developed and motivated on products, brands, services, policies - BA appointment, rostering & management - Be able to manage BA's from brands, distributors & GL policies are followed - Teams are motivated & coached, recognition - Clear communicaiton on goals, targets & management - Conduct reviews for BA's EE's - Have best in class talent & teams - Give consistent feedback & manage difficult performance & escalate if requiredManaging day-to-day operations:- Deliver 100% customer satisfaction. - Ensure all counters are correctly merchandised, meeting all hygiene standards as directed by the Brand. - Maximize in-store visual projection on counter and promotional areas (secure additional and best merchandising space where possible). - Resolve any issues/complains related to business and reported to LM. - Key execution of department marketing program, including seasonal new product launches and product re-promotes sampling and merchandising programs within specified categories in accordance with global Brand guidelines & alignment. - Effectively supports special events programs in line with global guidelines and monitor sell thru. - Provide regular feedback on new product launches and other programs as well as on local market trends and competitive activity. Ensure company standard at all times.Others:- Managing Counter expenses - Attend education seminars, brand sessions on new launches & work closely with the Education Executive for calendar with brands - Lead by example for code of conduct - Grooming standards to be met