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HCLTech is Hiring for Email & Chat Support & SME Roles !Interested candidates can walk in for an interview on:Dates: 7th and 8th June 2025Timing: 11:00 AM - 3:00 PMWalk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081Contact Persons: Ashish DurgapalPlease carry:- 2 Updated Resume - 1 Passport size - 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)Designation: Associate (Email & Chat Support)Qualification & Work Experience:- 1-3 years of experience in Email/Chat Support/ Calling - Any GraduatePerks & Benefits:- Shift Timings: Rotational Shifts - Working Days: 5 Days (Work from Office) - Week Offs: Saturday & Sunday Fixed Off - Cab Facility: Both Sides - Employment Type: Full-TimeJob Description:We're looking for a detail-oriented and customer-focused person to help manage Client Ads Accounts.Responsibilities:- Understanding of digital advertising principles. - Knowledge of ad campaign management and optimization. - Understanding of basic web editing principles. - Support: You'll analyze Account information & campaigns and explain it clearly to clients (by phone, email, or chat). - Account Support: Advertising accounts, ensuring all necessary information is collected and verified. Ensure smooth operational processes and timely completion of client requests. - This role requires working in shifts, including nights and weekends, to support our clients around the clock.Qualifications:- Communication Skills: You need to be able to explain and understand things clearly, both in writing and verbally. - Flexibility: You'll need to be able to work efficiently in a fast-paced environment and be available to work any shift in a 24/7 schedule.Designation: Lead (SME role)Qualification & Work Experience:- 4+ years of strong experience in AdWords domain. - Any GraduateJob Description:We are looking for a detail-oriented and customer-focused individual to provide exceptional support in troubleshooting and resolving a variety of non-technical issues related to billing, account management, and campaign optimization.Key Responsibilities:1. Issue Resolution & Troubleshooting: Handle non-technical queries related to billing, payment processing, account activation, campaign optimization, AdWords reporting, keyword management, and complaints such as fraud or account hijacking. Provide clear, actionable solutions to customers via phone, email, and chat.2. Team Collaboration & Escalation Management: Work closely with internal teams to address escalated issues, highlight process gaps, and ensure swift resolution of customer concerns. Manage complex escalations while adhering to compliance and operational guidelines.3. Communication & Reporting: Fluent in English, with the ability to communicate technical concepts in a simple, customer-friendly manner. Prepare and deliver daily performance reports, ensuring transparency and alignment on team goals and tasks.4. Task Prioritization & Team Alignment: Effectively prioritize and manage tasks, ensuring smooth daily operations and team alignment on key activities. Ensure that team members are well-informed and stay focused on their queues and knowledge base.Qualifications:1. Strong problem-solving skills with experience in troubleshooting account and billing-related issues.2. Excellent written and verbal communication skills, particularly in handling complex queries.3. Ability to multitask, prioritize effectively, and manage escalations in a high-paced environmentLooking forward to seeing you there!