Job Title

Are you ready for the next challenge in Cyber Security Delivery?We are looking for a Manager / Assistant Manager / Delivery Specialist – Cyber Security Services OperationsExperience: 3–5 YearsLocation: Gurgaon – Sohna Road, Sector 49Department: Cyber Security ServicesRole Summary:We are seeking a proactive and organized Assistant Manager / Manager – Cyber Security Services Operations to lead cross-functional delivery teams supporting SOC monitoring, DLP / CASB monitoring & management services. The role emphasises program governance, operational excellence, and customer engagement, ensuring high-quality service delivery through cross-trained team members. While not a hands-on SOC manager role, a solid understanding of cybersecurity operations is essential. The role will work closely with customer success specialist.Key Responsibilities:Program Governance & Delivery Oversight- Oversee operational governance for cybersecurity services delivery across SOC, DLP, and CASB domains. - Define and track delivery KPIs, SLAs, and quality metrics; ensure adherence to contractual commitments. - Establish and manage operational cadence including weekly reviews, monthly service reporting, and continuous improvement plans. - Maintain and improve runbooks, knowledge bases, and operational playbooks where required.Cross-Functional Team Management- Lead and coordinate a cross-trained team delivering integrated security services. - Promote team flexibility and service continuity through knowledge-sharing and cross-skilling initiatives. - Facilitate effective resource allocation and manage shift schedules if required.Customer Interaction & Service Excellence- Serve as a primary operational point of contact for clients for day-to-day delivery and escalations. - Collaborate with the Customer Success Lead to identify areas of service improvement, value addition, and strategic alignment. - Support onboarding and steady-state transition of new customers, ensuring seamless integration into delivery processes. - Participate in client governance calls, QBRs, and feedback loops to enhance service delivery.Continuous Improvement & Operational Efficiency- Identify process gaps and drive automation, optimization, and quality enhancements across services. - Collaborate with internal stakeholders including technology SMEs, security architects, and compliance teams for alignment. - Contribute to service innovation and transformation initiatives.Required Skills & Experience:- 3–5 years of experience in cybersecurity service operations, program coordination, or delivery management in a managed services/MSSP environment. - Hands-on understanding of cybersecurity domains such as: - SOC monitoring and incident response workflows - DLP tools (e.g., Symantec, Forcepoint, Microsoft Purview) - CASB solutions (e.g., Netskope, Zscaler) - Strong experience in delivery governance, customer communication, and operational metrics tracking. - Excellent interpersonal, coordination, and presentation skills. - Proficient with service management and collaboration platforms (e.g., ServiceNow, Jira, Confluence, MS Teams).Preferred Qualifications:- Bachelor's degree in Information Security, Computer Science, IT, or a related field. - Experience in stakeholder engagement, account management, or customer success is a plus.Work Culture & Environment:- Customer-first mindset with a strong focus on delivery excellence. - Agile, cross-functional security delivery team culture. - We operate on a 5 day work week schedule, supporting work-life balance and personal well-being - Opportunities for professional growth through upskilling and cross-domain exposure. - Employees are encouraged to cross-train across technologies and continuously enhance their skills through formal training, hands-on experience, and certifications. - We foster a team-first environment that values open communication, diversity of thought, and mutual respect.#netskope #forcepoint #CASB #zscaler