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About ArcelorMittal: ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18. We are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. We supply to major global markets—from automotive and construction to household appliances and packaging—supported by world-class R&D and distribution networks. ArcelorMittal Global Business and Technologies in India is our new hub of technological innovation and business solutions. Here, you'll find a thriving community of business professionals and technologists who bring together diverse and unique perspectives and experiences to disrupt the global steel manufacturing industry. This fusion ignites groundbreaking ideas and unlocks new avenues for sustainable business growth. We nurture a culture fueled by an entrepreneurial spirit and a passion for excellence, which prioritizes the advancement and growth of our team members. With flexible career pathways and access to the latest technology and business tools, we offer a space where you can learn, take ownership, and face exciting challenges every day. ArcelorMittal is looking for: CRM Expert (m/f) Tasks: The CRM Expert mission will be: Project Management / digitalization in the commercial area Create with business the book of requirements / change requests document according to the business needs Support the business to define and describe the exact needs in a systematic and structured way Prepare Requests for Proposals and manage vendors technical answers Prepare, organize and facilitate workshops Perform the gap analysis between requirement and to be solution. Design and document the business process that include to be solution. Align business processes across agencies. Prepare and execute all elements of a project, like project planning, project scheduling, team management, SteerCo etc. Manage delivery team in developing and implementing applications Collaborate with technical demand teams and business change managers Prepare, organize and execute key user training Manage the user acceptance (change management) and smooth roll out of the applications Create and execute the roll-out plan Emerging technologies/industry trends watch and apply them when relevant. All these activities must be handled in full compliance with the IT General Compliance rules and the SOX rules that are applied in the ArcelorMittal group. What you’ll need: BE/ BTech/ Any Master's Degree Extensive experience as a Salesforce Developer, with a strong focus on Revenue cloud/ salesforce CPQ, sales service cloud (or both) and migrating legacy systems to Salesforce Lead the review of Epics/User-stories to find technical solutions for functional requirements, estimate user stories, plan team capacity and work closely with Functional Lead, Scrum Master and Product Owner to finalize Sprint scope + best practices Proficient in Apex, Lightning Components, Lightning flows, SOQL, and Salesforce Integration tools Hands-on experience with Salesforce Data Migration , using tools like Data Loader , Dataloader.io , and other ETL platforms (Copado) Experience in working with Manufacturing industry requirements, or similar complex industries, is highly desirable Document all changes, support in maintaining project quality and risk plans and tracking progress against the plans - Veto Strong understanding of Salesforce best practices , including code quality, security, following governor limits and scalability Excellent collaboration skills with cross-functional teams and stakeholders. Salesforce certifications (e.g., Salesforce Platform Developer I & II, Salesforce Sales Cloud, Salesforce CPQ) are highly preferred At least 8-10 years of IT experience with at least 5-8 year of Salesforce project development experience Strong experience with Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc. Other applicant attributes considered as a plus: Good understanding of Einstin AI, Agentic AI is plus Languages : English (fluent) What we’ll offer: A modern, dynamic and fast paced environment with plenty of opportunities to grow within the business Highly skilled and inspiring colleagues-business partners from different backgrounds. High focus on personal development, knowledge exchanges, continuous improvement and teamwork