Job Title

Key Accountabilities:- WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning - Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment - Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage. - Stakeholder management – Must be able to manage and work with Stakeholders up to Head-Of level, Partner with other WFM specialist teams as well Change/Projects, L&D & other WFM Support team - Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans - Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as requiredExperience and essential capabilities- Overall 6+ years of experience working in Workforce management (Banking and Finance would be ideal) - Strong understanding of Aspect (eWFM/Alwaria), Anaplan - PowerBI experience - Excellent knowledge of software and spreadsheet applications (Excel, Access) - Ability to read, interpret and apply insights and recommendations - Ability to communicate complex information in a neutral and professional manner