Job Title

[DO NOT APPLY IF YOU CANNOT SPEAK TAMIL]Job Description: Customer Support Specialist (Tamil Voice)Experience Range: 2 to 5 years of experienceJob Overview:As a Customer Support Specialist at Yes Rummy, you will be the front line in delivering exceptional service to our players. You will be responsible for ensuring players have an outstanding experience with our games by providing timely, empathetic, and knowledgeable support across multiple channels. You will help resolve player issues, answer inquiries, and ensure players are satisfied with their gaming experience, contributing to their long-term engagement and loyalty.Job Requirements:A college diploma or bachelor’s degree is preferred (but relevant gaming experience can make up for it).Should be able to speak in Tamil / English with game users is must.Basic knowledge of games, the ability to learn new things fast, and a passion for gaming.Strong logical thinking and great communication skills.A solid sense of responsibility and service, with the ability to spot, report, and fix issues proactively.Positive, honest, dependable, enthusiastic, and driven to succeed.Quick learner, goal-oriented, and focused on results.Can handle pressure and is okay with working shifts and rotating schedules.Stays calm under stress and is flexible with shift-based work.Job Responsibilities: Provide high-quality customer support through various channels, including live chat, email, phone, and in-game messagingWork closely with the game development, community management, and technical teams to provide feedback and relay any emerging player concerns or issues.Document player feedback, recurring issues, and product suggestions to inform product teams of potential areas for improvement.Work on improving problem-solving speed, accuracy, and response times.Focus on giving players the best experience and boosting their satisfaction and loyalty.Collect feedback and game bugs from players, share them with the development team, and help make the game better.Job Budget:No Bar for Right candidate.Why Join Us?Impact: Become a key player in shaping the overall player experience and success of our games.Growth: Take advantage of opportunities to grow and advance in a dynamic and innovative company.Culture: Join a team that values collaboration, creativity, and a shared passion for gaming.