Job Title

Position Overview We are seeking an experienced Partner Success Manager to drive growth and success within our Partner RCS ecosystem. This role focuses on managing strategic partnerships with mobile carriers, messaging service providers, and enterprise clients to accelerate RCS Business Messaging adoption and maximize partner value realization.Key Responsibilities:Strategic Partner ManagementOwn end-to-end relationship management for high-value RCS partners including tier-1 carriers, &CPaaS providers.Develop and execute strategic success plans aligned with partner business objectives and RCScapabilitiesConduct quarterly business reviews, identifying growth opportunities and addressing challengesServe as POC for critical partner issues and ensure rapid resolutionInstill and drive learning and development with respect to product features, market trends (India and International), Drive enterprise adoption vis Solution demos and feature adoptionDrive partner success with internal and external impact markers for success partner NPS, Lighthouse case studies etcBuild trusted advisor relationships with key stakeholder and decision-makersRCS Implementation & Technical EnablementGuide partners through complex RCS Business Messaging integrations and deploymentsProvide expert consultation on RCS protocol implementation, carrier interoperability, and messageoptimizationCollaborate with partner technical teams on API integration, webhook configuration, and testingproceduresSupport partners in achieving RCS certification requirements and industry compliance standardsTroubleshoot technical issues and coordinate with engineering teams for resolutionBusiness Growth & ExpansionIdentify upsell and cross-sell opportunities within existing partner accountsDrive adoption of advanced RCS features including rich cards, suggested replies, and verified senderprofilesSupport new use case development and pilot program launchesAnalyze partner usage patterns and recommend optimization strategiesFacilitate partner-to-partner collaboration and ecosystem developmentProduct & Market IntelligenceGather and synthesize partner feedback on RCS platform capabilities and roadmap prioritiesConduct market analysis on RCS adoption trends, competitive landscape, and emerging opportunitiesCollaborate with product management to influence feature development and prioritizationRepresent partner voice in internal strategy discussions and planning sessionsCreate and maintain competitive intelligence reports and partner insightsPerformance Management & AnalyticsMonitor key partner health metrics including message volumes, engagement rates, and revenue growthDevelop and maintain partner scorecards and success dashboardsConduct regular performance analysis and identify improvement opportunitiesImplement data-driven retention strategies for at-risk partnershipsReport on partner success metrics to executive leadershipRequired QualificationsProfessional Experience10+ years in partner success, strategic account management, or business development roles4+ years’ experience in telecommunications, messaging platforms, or mobile technology sectorProven track record managing complex B2B partnerships with revenue responsibilityExperience with API-based integrations and developer ecosystem managementBackground in customer success methodologies and partner lifecycle managementTechnical ExpertiseDeep understanding of messaging technologies (SMS, MMS, RCS, OTT messaging)Knowledge of mobile carrier infrastructure, interconnection agreements, and industry standardsFamiliarity with RESTful APIs, JSON/XML protocols, and integration platformsFamiliarity with cloud messaging services and CPaaS platformsUnderstanding of mobile app ecosystems and push notification technologiesBusiness & Communication SkillsExceptional communication skills with ability to present to technical and executive audiencesStrong analytical capabilities with experience in data analysis and performance metricsProject management expertise with complex, multi-stakeholder initiativesConsultative selling approach with solution-oriented mindsetCross-functional collaboration skills across engineering, product, and sales teamsPreferred QualificationsExperience with RCS Business Messaging implementations or similar rich messaging platformsBackground and professional experience with major mobile carriers or messaging aggregatorsKnowledge of conversational commerce, chatbots, and customer engagement platformsFamiliarity with Google Business Messages, Apple Business Chat, or WhatsApp BusinessTechnical degree in Computer Science, Telecommunications, or EngineeringMBA or advanced degree in Business Administration from Tier I insituteTravel RequirementsThis role requires approximately 50% travel for partner meetings, Enterprise meetings, and strategic planning sessions.Why join us?Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.