Job Title

Role Overview:We seek a seasoned professional with 10–15 years of extensive experience in the travel and tourism industry. The candidate should bring a minimum of 5 years of hands-on expertise with airline reservation systems and comprehensive management of visas and tour packages. This role demands proven leadership at the middle management level in a dynamic travel agency or hospitality environment, with a particular focus on aviation services.Key Responsibilities:1. Agency Leadership:* Full management of a well-established IATA-certified air travel agency.* Oversee all operations, ensuring exceptional service delivery and operational efficiency.2. Client Services:* Handle travel requirements for high-profile clients and owners with discretion and professionalism.* Provide competitive quotations for airfares and optimize routings to meet client preferences.* Manage end-to-end visa processes, including applications for various countries, Indian passport issuance and renewals, and travel insurance arrangements.3. Business Development:* Actively pursue new business opportunities by visiting prospective clients and nurturing existing client relationships to gather feedback and ensure satisfaction.* Represent the agency at industry events and client meetings to strengthen partnerships and enhance visibility.4. Operational Excellence:* Ensure proper and timely billing and collection of payments.* Facilitate prompt and accurate payments to airlines and other vendors.* Oversee yearly renewal of applicable licenses, bank guarantees, and compliance with regulatory requirements.Qualifications and Skills:* Bachelor's degree in Hospitality, Tourism, Business Management, or a related field. A Master's degree or professional certifications in travel and tourism management is an advantage.* Expertise in global airline reservation systems (e.g., Amadeus, Sabre, Galileo).* Strong understanding of visa processes, international travel regulations, and insurance requirements.* Exceptional interpersonal and negotiation skills with a customer-first mindset.* Proficiency in financial management related to billing, collections, and vendor payments.* Excellent organizational and multitasking capabilities in a high-pressure environment.* Willingness to travel locally and internationally for client meetings and business opportunities.