Job Title

We have multiple opening for Reservation Teams across DEL, BOM, HYD, BLR, MAA, CCJ, AMD.Company DescriptionAeroprime Group is the global market leader in innovative solutions for the Aviation and Travel Industry, offering highly customized and tech-driven Sales, Distribution, Marketing, and customer service outsourcing solutions to global Airlines. We are the leading GSA in India handling operations of 15+ Airlines for both passenger and cargo.Role DescriptionThis is a full-time on-site role for Reservations Executive (Multiple hirings) for Aeroprime Group. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to providing superior customer service and handle all queries promptly.Work as part of Reservation team to services customers. You will focus on growing and developing existing clients, managing all customer queries, group bookings, perform pre & post flight data collection, as well as generating new business leads by identifying, implementing and executing new strategies.Job Responsibilities:Book, issue, and reissue tickets for the customersProcess cancellations, refunds, and amendmentsHandle group ticketing requirements and itinerary management.Provide accurate and timely support to clients regarding their queries.Ensure excellent customer serviceWork closely with travel agents, airlines, and internal teams to resolve issues.Maintain records and prepare periodic reports on ticketing activities.Ensure compliance with airline rules and regulationsQualificationsBachelor's degree or equivalent experience in Business or ideally in travel tourism4+ years' of relevant work experience with an International Airlines in reservations and ticketingPrior exposure to group ticketing and airlines reservations is a plusKnowledge of Microsoft Word/Excel and Power Point with excellent presentation skillsStrong influencing, negotiation and communication skillsKnowledge of Amadeus Altea (GDS) would be preferredAbility to work independently and as part of a teamStrong analytical and problem-solving skills