Job Title

Training Design and Delivery:● Develop and implement training modules that cater to both new and experienced sales employees.● Establish benchmarks for OJT and CRT; ensure trainees meet or exceed these performancecriteria.● Customize training content based on the skill level and experience of the participants.● Deliver engaging CRT sessions covering product knowledge, sales techniques, andcommunication skills.On-the-Job Training (OJT):● Provide hands-on coaching during live customer interactions, ensuring adherence to sales bestpractices.● Assess trainee performance during OJT and offer actionable feedback for improvement.● Evaluate and certify OJT performance against pre-defined benchmarks before deployment.Classroom Training (CRT):● Conduct structured CRT sessions focused on theoretical and practical aspects of sales.● Use interactive teaching methods such as case studies, role-plays, and group discussions.● Monitor trainee progress during CRT and ensure they meet training benchmarks.Training for Experienced Employees:● Design and deliver upskilling programs for experienced employees to enhance their salesperformance.● Introduce advanced sales techniques, objection handling, and negotiation skills.● Provide refresher courses based on performance gaps identified in collaboration with the qualityteam.Collaboration and Continuous Improvement:● Partner with the quality team to identify training needs and incorporate feedback into trainingmodules.● Analyze sales quality reports to address recurring issues through targeted training.● Regularly update training materials to reflect changes in products, services, or market trends.Performance Tracking and Reporting:● Use assessments, quizzes, and practical evaluations to measure training effectiveness.● Maintain records of training attendance, progress, and post-training performance.● Report training outcomes and improvement metrics to senior management.