Job Title

Job Summary -We are seeking a highly motivated and detail-oriented Program Manager – ECO to lead and manage compliance-related operational programs for both Partners and Drivers. This role is responsible for overseeing end-to-end execution of onboarding workflows, regulatory compliance, risk assessment, and process optimization. The ideal candidate will have a proven track record in operations leadership, regulatory programs, team management, and automation-driven transformation in regulated or fast-growing industries.Key Responsibilities -Program Leadership & Governance- Lead and execute operational programs focused on onboarding and compliance for Partners and Drivers. - Define program goals, project timelines, and resource allocation to ensure seamless execution of initiatives. - Prepare status reports, dashboards, and risk summaries for senior leadership and regulatory stakeholders.Compliance & Risk Operations- Develop and enforce underwriting policies and eligibility criteria for both Partners and Drivers. - Design and implement compliance-centric operational processes, including monitoring, training, reporting, and audits. - Lead internal and external audits and ensure timely closure of any compliance findings. - Enforce robust KYC/KYV protocols through both automated systems and manual checks.Onboarding Oversight- Conduct background verification and audits prior to activation of Partners and Drivers. - Monitor onboarding workflows and track resolution of issues within defined SLAs. - Leverage AI tools for automated document verification and quality control (QC) checks. - Implement continuous feedback loops to refine onboarding policies and mitigate emerging risks.Process Optimization & Automation- Identify operational inefficiencies and risk areas across Partner and Driver onboarding journeys. - Drive cross-functional initiatives to enhance efficiency, quality, and compliance readiness. - Lead the adoption of digital tools and automation to streamline onboarding and validation processes.Training & Stakeholder Engagement- Promote a strong compliance culture across the organization through targeted training and awareness campaigns. - Work closely with legal, tech, operations, and business stakeholders to align on compliance goals and implementation.Qualifications -- Bachelor’s degree from a Tier 1 institute. MBA Preferred - Min 5 years of experience in program/project management, especially in compliance, audit, risk, or operational governance. - Exposure to working in regulated industries such as financial services, logistics, mobility. - Strong knowledge of compliance frameworks, KYC/KYV processes, and onboarding risk controls. - Proven leadership in managing diverse teams and cross-functional stakeholders. - Strong analytical, organizational, and communication skills—both verbal and written.