About the CompanyWipro HR Services India Pvt Ltd. is looking for a client Specialist for Human Resource Outsourcing (HRO) Process.About the RoleDesignation: Client SpecialistLocation: GurgaonResponsibilities- Client support through calls - Ensure timely and accurate service delivery at defined productivity levels - Build client & domain knowledge to be able to deliver a resolution on the first conversation - Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort - Maintain Internal Service Attendance & Accountability policies - Execute issue/query & Client level delivery quality on calls - Adhere to Customer resolution and ensure proper documentation & follow-up - Identify, share and support operational improvementsQualifications- Graduates in , B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) - B.Tech. with min 6 months of experience is required in BPO/KPO - Regular MBA, , MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) - Undergraduates/ pursuing graduation are NOT eligibleRequired Skills- Work Experience- Freshers and Experienced - Excellent communication skills- Written and Verbal - Should be willing to work in night shifts - Saturday/Sunday fixed off - Proficient in computer usage and Basic knowledge of MSOffice/ ExcelPreferred SkillsPlease Call 9871407267 or Send Resume sakshi.thukral@Equal Opportunity StatementWipro HR Services India Pvt Ltd. is committed to diversity and inclusivity.
Job Title
Client Specialist