About Us: At CIPRA.ai, we believe managing chronic health conditions like hypertension and diabetes should be simple, personalized, and empowering. Our AI-powered platform combines intelligent guidance with wearable device integration to help patients take charge of their health through sustainable lifestyle changes.About the Role: As a Patient Support & Onboarding Specialist, you’ll be on the front lines of our patient experience. Your primary focus will be welcoming patients into our program, guiding them through setup, resolving technical issues, and helping them feel confident using the tools provided. You’ll also serve as a friendly and informed point of contact for any questions about their care journey, supporting patients with empathy and clarity at every step.You will also collaborate with healthcare provider teams to ensure smooth onboarding and high levels of satisfaction for both patients and clinical partners.Key Responsibilities1. Patient Support & Onboarding● Guide new patients through onboarding, including app setup, device pairing (e.g., blood pressure cuffs, CGMs), and initial orientation.● Deliver clear and compassionate explanations of how the program works and what to expect.● Serve as a go-to resource for answering patient questions and easing concerns.2. Troubleshooting & Technical Assistance● Assist patients with resolving issues related to devices and mobile app connectivity.● Use available tools and step-by-step support to troubleshoot and resolve common issues.● Collaborate with internal technical teams to escalate and resolve more complex issues.3. Communication & Engagement● Provide regular follow-ups with patients to ensure a smooth and positive experience.● Use phone, email, text, and video calls to connect with patients in a warm and professional way.● Empower patients with information and encouragement tailored to their needs and progress.4. Program Education● Explain program features and benefits in an accessible way, adapting explanations based on the patient’s level of tech and health literacy.● Share updates with patients when new features or devices are introduced.5. Documentation & Feedback● Accurately log all patient interactions and outcomes using internal tools (e.g., Google Sheets, CRM).● Share patient feedback and insights to inform improvements to onboarding and support workflows.Qualifications● Fluency in English, with the ability to clearly explain technical concepts to people with various levels of tech literacy.● Graduate● Ability to work United States PST hours. (IST 8.30pm to 5.30 am April to Oct, and 9.30 pm to 6.30 am Nov to Mar)● Prior experience in customer support, patient services, health coaching, or similar patient-facing roles.● Comfort with using mobile apps, connected health devices, and digital communication tools (e.g., Zoom, phone, chat).● Excellent verbal and written communication skills.● Empathy, patience, and a people-first attitude.● Strong organizational skills and attention to detail.● Currently the role would be WFH, but will move back to the office in the future Why Join CIPRA.ai? You'll be part of a mission-driven team working at the intersection of healthcare and technology, helping real people live healthier lives. We offer flexibility, a collaborative culture, and the chance to shape the future of digital chronic care.
Job Title
Patient Support & Onboarding Specialist