Role- IT Helpdesk-L1 Support Day Shift | 5 Days Max Budget- 5LPA Location- Cyber City, GurugramPrimary Responsibilities: Respond to User Issues Proficiency in Remote Desktop troubleshooting , router & LAN troubleshooting Handle support tickets, calls, chats, or emails. Provide solutions for common hardware and software problems. Basic Troubleshooting Password resets Printer issues Internet connectivity problems Email configuration and access issues Software installation and configuration (basic level) Remote Support Use remote desktop tools to assist users. Guide users step-by-step to resolve problems. User Access Management Manage user accounts in systems like Active Directory. Assist with onboarding/offboarding users.Candidate Skills/Requirements: Graduate in any discipline Experience: 1 to 3 Years in Technical Helpdesk would be preferred Proficiency with Command Prompt, Windows 10 and general networking commands and hardware configuration support Hands on preferred in Win Server 2019 Understands Printer Troubleshooting
Job Title
IT Helpdesk L1 | US MNC | Day shift