Job Title

JD for Fieldglass :-Monitoring and maintaining the stability of the SAP Fieldglass system in a live production environment, troubleshooting issues that arise, responding to user queries, and ensuring smooth operation of the contingent workforce management platform, requiring strong technical knowledge of Fieldglass functionalities, excellent problem-solving skills, and the ability to collaborate with various stakeholders to resolve issues promptly.Key Responsibilities:- Incident Management: - Monitor Fieldglass system for errors, performance issues, and potential disruptions. - Quickly diagnose and resolve production incidents, including data inconsistencies, system crashes, and user access problems. - Effectively prioritize and escalate critical issues to relevant teams when necessary. - User Support: - Respond to user queries and provide technical assistance on Fieldglass functionalities, including requisition creation, worker profile management, and invoice processing. - Train users on best practices and new features within the Fieldglass system.