Job Title

For an international project in Chennai, we are urgently looking for a Full Remote (Senior) Senior MS Dynamics 365 Developer with +8 years of experience. We are looking for a motivated contractor. Candidates need to be fluent in English.Tasks and responsibilities:Basic configuration and setup for the new/existing Service desk/Business unit;Customizable configuration using form editor, business rules, workflows, PowerApps and Power Automate;Enhanced customizations using Plugins, Custom Workflows, jQuery, JavaScript, XRM controls, UCI framework;Creating dashboards and reports using standard OOB feature or Power BI;Building Custom Application using PowerApps;Configuring queues and routing rules like skill, content area, agent availability for auto triagingBuilding multiple channel capabilities like Email, Web, portal, etc.;Building Self Service/Custom Portal with knowledge management capabilities to help users in raising the queries and to check the status of their queries;Building Integrations with ESB Service, Flat files, and other internal applications;Perform unit testing and support integration testing and fix defects and issues in a timely manner;Support and maintain the production environment, fix issues raised by the business users;Testing should cover Test cases for Regression Testing, Performance Testing and Load Testing;Support and maintain the production environment, fix issues raised by the business users;Analyze and document the impact of any new change request or fix requested by the business usersProvide troubleshooting/technical support;Actively participate in design and analysis sessions to ensure sound team decision-making;Support system and user acceptance testing activities, including issue resolution;Complete technical documentation to ensure system is fully documented;Share best practices and lessons learnt from past implementation efforts;Profile:Bachelor or Master degree;The Dynamic 365 Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps;+8 years of relevant experience in design and development of MS Dynamics, Power Platform based solutions;Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service;Proficiency in designing, developing and implementing business processes, plugins and workflows;Experience in designing and creating custom entities and relationships between those entities;Experience in handling multiple business unit with data segregation and cross BU access/roles;Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint;Experience of software development using Microsoft .Net, C#, JSON and jQuery;Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps;Strong Hand on experience in developing scheduled Reports, Custom SSRS reports with multiple data sources (external & internal);Experience in developing automations using Power Automate and Power Apps;Experience in developing application which can be published to Azure;Experience in handling huge volumes of case and email records;Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics applicationExperience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD;Experience in designing and automating the survey forms using MS Forms Pro is a plus;Experience in developing self service portals using Power Apps/Portals is a plus;Experience in developing Power BI Dashboards & Reports is a plus;Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus;Fluent in English;