Job Title

We are seeking a skilled and experienced UC4/AE architect with 10+ years of hands-on experience. The ideal candidate will have a strong understanding and strong hands on experience of fundamental concepts in job scheduling and automation. The candidate will play a critical role in defining and managing process workflows, integrating SAP systems, configuring process servers and queues, and ensuring seamless job configuration, workflow, installation of servers and monitoring of tasks.Responsibilities:Strong understanding of AE architecture and handling of customer requestsAct a SPOC for customer technical teamGood experience in preparing design documentation and provide inputs on best practicesWilling to learn RMJ platform and transition to RMJ technology in next 3 -6 monthsDesign, develop, and manage job definitions, workflows, install agents in UC4/AE to meet operational and business requirements.Strong experience in writing AE scripting and debug the scriptIntegrate SAP systems with UC4/AE to enable efficient and automated workflows.Support and complete Job change request and Incident tickets for AE team.JAS Assisted-Track SCTASKJAS Fast-Track SCTASK troubleshooting and inquiry.Non-JAS Job Change request SCTASK from ServiceNowPerform QA review and endorsement and JSF TransportMonitor and correspond JAS Admin Email mailbox.Support customer inquiries through other channels e.g. email, chat, call and etc.Troubleshooting and investigation on Job and AE objects upon customer requestsOther AE Objects change requests that needs manual workaround – agreed solution from teams.Handover urgent requests between shifts if needed.Escalate enhancement requests and special job/ AE object change requests which cannot fulfilled by JAS tool to team for special instruction and decision making on solutionFulfill job/ AE objects configuration and transport for special change requests designated from team.Create and maintain schedules, calendars, and time-based triggers to enable seamless job execution.Monitor the system environment for performance, reliability, and errors, ensuring proactive identification and resolution of issues.Troubleshoot job failures and provide root cause analysis to prevent future occurrences.Document processes, configurations, and best practices to support system maintenance and knowledge sharing.Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.Collaborate with cross-functional teams to gather requirements and deliver customized solutions that align with business goals.Document processes, code, and best practices for system maintenance and knowledge sharing.