About TrueGether:TrueGether is a zero-fee ecommerce marketplace helping small businesses and individual sellers reach customers without the heavy costs of traditional platforms. We’re on a mission to make online selling more accessible and fair by building intuitive tools and offering reliable support. As we grow, we’re looking for someone to strengthen our QA and support functions — ensuring a smooth experience for both our users and internal teams.What You'll Do: Help buyers and sellers with their day to day queries related to our platform, orders, disputes etc Respond to user issues via email or ticketing system, ensuring timely and thoughtful resolutions Test new and existing features across the TrueGether platform on desktop and mobile Identify, log, and track bugs — working closely with developers to ensure timely fixes Maintain and improve test case coverage and documentation Escalate critical issues and follow up to closure Help identify patterns in user-reported issues and suggest improvements to reduce friction Assist with documentation for internal processes and customer-facing help contentWhat We’re Looking For: 0–2 years of experience in software QA and/or customer support Strong attention to detail and a user-first mindset Clear written communication skills in English Experience using tools like Jira or similar issue-tracking platforms Ability to work independently, manage time well, and take ownership of tasks College degree is a must Bonus: Familiarity with ecommerce platformsWhy Work With Us:At TrueGether, your work won’t get lost in layers of management. You’ll be working directly with the founders and product team to shape how our platform functions and feels. This is a role for someone who enjoys switching between hands-on testing, digging into issues, and talking to real users. If you care about quality, love solving problems, and want to grow with a product-focused startup, we’d love to meet you.
Job Title
Customer Support and QA Specialist