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About Concentrix:Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit to learn more.Position: Sr. Manager / Group Leader, Digital Transformation (Techno-functional )Individual contributor roleMode of Work - Work from officeJob Location: GurgaonRelevant Experience:Total experience of 13+yrs, which includes 8+ years of relevant exp in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processesMust to have Contact center experience.Good to have strong experience in Retail Banking (Customer experience improvement) or in credit card business.It's a complete Work from Office role (5days week) from Gurgaon office Key Roles & Responsibilities:Co-innovate with our clients to outline transformation roadmapsIdentification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey MappingSupport delivery, account management, sales teams in problem solving and driving business growthDevelop Innovative solutions which helps in addressing the identified people, process, technology opportunitiesCreate a culture of problem solving by imparting trainingsIdentify new technologies which can help us improve CNX &/ our client’s business processes