Job Title: Customer Support TrainerCompany: Job-Ready.aiCompensation: $100/hour (Freelance/Remote)Location: Remote | Global Applicants WelcomeAbout the Role:We are hiring a Customer Support Trainer to prepare learners for customer-facing roles by teaching them to handle inquiries, complaints, and technical issues professionally and empathetically.Key Responsibilities:Teach support tools like Zendesk, Freshdesk, Intercom, and ticketing systems.Train learners in handling live chat, voice support, and email communication.Conduct sessions on call etiquette, de-escalation techniques, and empathy.Provide feedback on tone, accuracy, and professionalism during simulations.Coach learners on handling SLAs, documentation, and follow-ups.Required Qualifications:2+ years in a customer support role (tech support, voice/chat/email).Experience in support operations and QA processes.Excellent command of English and soft communication.Prior teaching or team lead experience is a plus.Comfort working across time zones in a remote setup.Why Join Job-Ready.ai?
Job Title
Customer Support Trainer