About the CompanyNIIT MTS is a trusted partner for companies looking to improve their learning and talent management practices, offering a comprehensive suite of services and solutions to address various challenges and opportunities in the field. Established in 1981, NIIT MTS has a long history of helping companies transform their learning and talent ecosystems. They offer a range of solutions, including custom content development, learning delivery, learning administration, strategic consulting, and technology solutions. NIIT MTS is known for its high-quality services and expertise in helping organizations improve their workforce skills and talent management.WEBSITE- is hiring for WiproLocation - ONSITE (Gurgaon)Experience - 0-2 yearsDesignation - Customer Support SpecialistAbout the RoleIt involves handling international voice support as part of the HRO (Human Resource Outsourcing) blended process. Candidates will be responsible for delivering high-quality customer service to global clients, managing queries efficiently, and maintaining professional communication standards. This night-shift role requires excellent verbal skills, adaptability, and a strong commitment to training and performance. It offers a structured onboarding process, attractive stipends, and growth opportunities for graduates with up to 2.5 years of experience in the BPO/KPO sector.ResponsibilitiesHandle international voice-based customer support, resolve queries professionally, and ensure customer satisfaction. Maintain clear and effective communication, follow process guidelines, and adhere to quality and compliance standards. Participate actively in training, meet performance targets, and work collaboratively in a night-shift environment.QualificationsMust be a graduate (no undergraduates allowed)0–2.5 years of total experience (maximum 4-year gap allowed)Result-awaited candidates can apply with last 5 semester mark sheets and no backlogsBTech/MBA/MCA/MCom/MA candidates must have minimum 6 months of BPO/KPO experienceNot eligible: Maths Hons, Statistics Hons, B.Ed, Elementary Education, BA LLB, BTech & MBA freshersMust have excellent communication skillsWillingness to work night shifts and undergo strict training processFreshers with flawless english? Even Better.Drop your cv/resume at: Gurjyot.9.Kaur@I'll personally guide you through the process.#WeAreHiring #BPO #Gurgaonjobs #CareerShift #USProcess #FluentEnglishJobs #internationalvoiceprocess #internationalcustomerservice #customerservice** NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, caste, sex, gender identity, disability, national origin, or any other protected characteristic. **
Job Title
Cusstomer Service Specialist