Job Title

SERVICE MANAGERResponsibilities/Duties – Developing & Implementing service SOPs, exercising control measuresPlan & execution of PM services to 100%Manage service team, assigning & monitoring daily work.planning & execution of monthly Demos, Installation, disconnections Service personal training & maintain review tracker. Plan & control of spare / consumable inventory, stock movements,replacements, Achieving TAT as per set timelines Ensuring customer satisfaction Responsible for spare/ consumable tracking, minimizing spare replacements, assess cost spent per machine/ technician, maintain monthly tracker and MIS.Assessing job card, arrive reports based on no of visits per machine/month, extract summary of spare cost spent per machine/ track health of the machine. Handling & monitoring key accounts, Coco Store operations directly Plan for Repair, complete cleaning of machines post demos anddisconnections, keep the same ready in working condition for next usage. Keep track on manual brewer / automatic / milk boilers installation, demos (if need be), repair works. Complete end to end monitoring of refurbishment of machines. Planning & execution of spare indents, vendor follow ups, GRN tracking. Conduct monthly review meetings with service team.Work Experience – 10-15 Years (Below 40 Years)Skill Set - Communication with a team and clients. Knowledge of computer software and hardware. Problem-solving abilities and analytical thinking. Organizational skills and tasks management. Attention to detail. Education – Engineering or Diploma (Electrical/Electronics)