Job Role : Customer Service Representative / Support Manager for Workflow Annotation SpecialistProject Type:Contract-based / Freelance / Part-time – 1 Month Job Overview:We are seeking domain experts to participate in a Workflow Annotation Project. The role involves documenting and annotating the step-by-step workflows of key tasks within the candidate’s area of expertise. The goal is to capture real-world processes in a structured format for AI training and process optimization purposes.Analyze tasks and processes within your domain of expertise.Clearly describe, document, and annotate each step of the workflow in detail.Identify the tools, systems, and decision points involved in task execution.Domain Expertise Required : Respond to multichannel support tickets and update internal knowledge basesMonitor KPIs and optimize workflows for CSAT, speed, and resolution qualityHandle escalations, coach agents, and refine processes across support channelsTools & Technologies You May Work With: ( worked in particular tools are fine )Tools (Commercial):Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, HubSpot Service Hub, Intercom, Helpscout, NICE IEX, Verint, Assembled, RingCentral, Nextiva, Tableau, Qualtrics, SurveyMonkey, Slack, TeamsTools (Open/Free):osTicket, Zammad, Request Tracker, UVDesk, FreeScout, Rocket.Chat, Mattermost, Element, Jitsi Meet, DokuWiki, BookStack, MediaWiki, Outline, Metabase, Apache Superset, Google Data Studio (free), Google Forms, LimeSurvey
Job Title
Customer Service Manager