Job Title

Job Purpose To ensure timely and accurate delivery of courses as a part of the residential PGP and YL programmes by assisting with the set-up requirements of the resident faculty and visiting faculty by effectively collaborating with internal stakeholders and using technical tools and technologies. Job Outline The Assistant Manager (Course Management) provides proactive support to faculty in meeting course requirements and ensuring smooth, high-quality program delivery for residential programmes (PGP and YL). This role ensures timely and accurate updates of Atrium and maintains accurate data in systems like Zoho and Salesforce. Responsibilities include coordinating scheduling, updating course content, and facilitating collaboration across departments. The position also involves data tracking and continuous self-development to support evolving academic needs. Job Specification Knowledge / Education Bachelor’s Degree/ Postgraduate Specific Skills Strong communication and project management skills to support faculty with their course management needs. Adept in paying attention to details. Proficiency in MS Office Suite, ability to work collaboratively as part of a team, problem-solving skills, attention to detail, excellent organizational skills, a sense of urgency, ability to multitask, basic data analytics and experience in student and faculty engagement. Desirable Experience 3 - 6 years Job Interface/Relationships: Internal Visting and Resident Faculty Departments: ASA, External Relations, Operations, IT/ AV, Network, Mail room, Finance, Commercials, Sarovar, Max, Juju’s, Central Printer, External Vendors Key Responsibilities and % Time Spent Providing proactive support to faculty members with their course requirements - 30% Efficient and Effective Program Delivery - 30% Learning Management System, Atrium updates (Course Management), Zoho and Salesforce Database - 20% Data, Collaboration & Self Development - 10% Scheduling and Calendaring - 10% Total Time Spent on All Responsibilities - 100% KRA - Providing proactive support to Faculty to enhance Academic Success (Course Requirements) KPI - Extend support to faculty in understanding their expectations and receive the course related information by following ISB policies. Target to respond to all the queries from the Faculty within 24 hrs. Coordinate with faculty on bidding related information before opening the bidding rounds in each term To make 100% course outlines available on Atrium a week before the IBC for the respective round. Check course outlines for compliance and write to Faculty within 24 hrs of receiving the course outline in case of any deviation and make the updated version available on Atrium for students' reference Maintain PGP lineup on intranet portal Monitor the case overlaps database flagging process & flag overlaps to the Faculty to avoid repetitive learning for the students. Target to flag the overlaps 3 weeks before the Term beginning. Procure copyright permissions/licenses for course material, software & simulations Coordinate with Bookstore & LRC to arrange the sufficient copies of required/recommended textbooks Monitor the process of course material procurement by the PGP Team and ensure final course packs are shared with Faculty and AA 8-10 days before the Term begins. Target to share 100% accurate course packs. Ensure that academic associates are aligned with faculty expectations on class-room delivery Coordinating with the Faculty on the additional information required on the content to ensure the correct material procurement Weightage - 30% KRA - Efficient and Effective Program Delivery KPI - Work with Area Course coordinators in conducting the Elective Info-sessions for the students and target to conduct 100% elective information sessions before the IBC Round Support staff/alumni department in auditing/crediting the courses as per ISB policy Faculty details page on atrium in coordination with Web Technical team in each term Update PGP-related information on Atrium and the Instructor’s Manual with 100% accuracy Coordinating with Faculty on Dry-Runs (to familiarize them with the classroom equipment) before the beginning of the term. Sharing personalized teaching schedules with the faculty and ensure that their travel and stay is taken care of Ensure LMS access is granted to students within 2 days after the final exam of the previous term and to Faculty /AA 2 weeks before the term begins. Target to Achieve 100% compliance in providing timely access each term Supervise course-related queries on ASA Academic Affairs email id Ensure seamless function of classes during the change in mode of delivery from in class to online or Hybrid mode Send Course Evaluation emails to the Faculty before the last session and monitor course evaluation process and ensure feedback are released with faculty via FMS portal within 24 hours time of Grade release Preparing the class schedule by avoiding any conflicts and overlaps with other sessions and working on day-to-day schedule adjustments if any and managing tutorials /extra sessions if any Weightage - 30% KRA - Learning Management System, Atrium updates (Course Management), Zoho and Salesforce Database KPI - Academic Success: Student access to learning materials Salesforce: Atrium line up and Faculty Teaching Hours Update the Faculty teaching hours on Salesforce with 100% accuracy Supervising on providing the LMS access to Faculty, AAs & Students Handling queries on courses related activities on LMS Ensuring the course outlines for respective courses are available on Atrium for student reference before the Term beginning Getting the lineup data updated on Atrium in line with the Salesforce allotment files and other information received Create the Terms and courses in zoho platform and ensure to close the task once completed. Target the tasks are closed on Zoho without delay, maintaining a 100% task completion rate before deadlines. Ensure timely submission of data to audit team in Weightage - 20% KRA - Data, Collaboration & Self Development KPI - Maintaining the data (Course outlines, Course packs, Emails, Attendance related) for AUDIT purposes Preparing the reports (as per the latest required format) based on that data Coordinating with other departments (IT, LRC, Operations, Housekeeping, SEAL, CAS) to ensure smooth course delivery. Supervising and guiding PGP Team members for Mohali To Identify learning opportunity for self to keep up with the trends and advancements in technology and its use in education sector. Weightage - 10% KRA - Scheduling and Calendering KPI - • Creating Detailed & Short Academic calendar • Creating Excels data set for master schedule pattern generation in core and elective terms • Optimizing and revising the master schedule received as required and necessary • Preparing term wise class schedule from the master schedule • Rescheduling of sessions/Scheduling of additional sessions • Preparation of CSV Files • Make updates and revisions to respective schedules • Coordinate with IT/Operations/Sarovar for execution of additional sessions as and when required Weightage - 10%