ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes.About the Role We're looking for a technical and UX writer who’s passionate about crafting clear, user-focused product content. As part of the Product Management team, you’ll own our help center, shape in-product UX copy, and collaborate across Product, Design, and Engineering to ensure every piece of product communication is simple, consistent, and helpful.What You’ll Do Create and Maintain User-Facing Documentation Write clear, concise solution articles for new and existing features. Create educational feature explainer videos for user understanding. Continuously update content with accurate screenshots, GIFs, or visuals that reflect current UI. Own the structure and strategy of the Help Center to ensure ease of navigation and discoverability. Audit existing documentation regularly to keep it useful and up to date.Craft UX Copy that Guides and Delights Write thoughtful microcopy for buttons, tooltips, empty states, notifications, and more. Align with Product and Design to ensure consistency and usability across the product. Build a unified, consistent voice across product surfaces.Bring the User’s Voice into the Product Review customer support tickets, feedback, and usage data to identify where users struggle. Use those insights to improve product language and documentation. Prioritize clarity and empathy to reduce friction for users at every touchpoint.Ensure Quality and Consistency Proofread, edit, and fact-check all content before it goes live. Maintain and evolve the documentation style guide. Collaborate with Design and PMs to ensure that content aligns with product design and UX principles.What You Bring 4–6 years of experience as a technical writer or UX writer in a B2B SaaS environment. A strong grasp of technical concepts and the ability to translate them into plain, accessible language. Deep understanding of UX writing, content design, and information architecture. A sharp eye for grammar, structure, and tone—your copy is tight, not fluffy. Experience working with tools like Intercom, Figma, Lokalise, or similar. Awareness of accessibility and SEO best practices in product content. Ability to manage multiple projects and work independently within fast-paced teams. Bonus: Experience contributing to style guides or working on localization-ready content.Why This Role? You’ll have full ownership of content across both product and support channels, get to work closely with experienced PMs and designers, and contribute directly to shaping the user experience in a fast-growing product.
Job Title
UX Writer