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Company Overview:Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.Position:Bilingual Phone Receptionist (Onsite) - Punjabi and English Location:Onsite Employment Type:Full-time Schedule:9am-6pm ESTAbout the Role:We are seeking a highly organized and bilingual (English & Punjabi) Phone Receptionist to join our team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks for a medical office. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality.Key Qualifications: FluentinEnglish & Punjabi(speaking, reading, and interpretation) Experience incustomer service, scheduling, or administrative support Comfortable usingscheduling softwareandelectronic medical records (EMR) systems Strongphone etiquetteand interpersonal skills Ability tointerpret and file medical documentsaccurately High level ofdiscretion and confidentialityKey Responsibilities: Answer and manage inbound callsfrom patients in a professional manner Schedule, change, and cancel medical appointmentsusing booking software Communicate messagesbetween patients and medical staff (physicians) Enter and format patient recordsin electronic medical systems Review, interpret, and digitally file faxesand medical documents Interview patientsto complete forms, case histories, and documentation Maintain strict confidentialityof all patient and medical informationWhat we Offer Health Insurance:We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development:You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy:Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL):8 days per year for personal needs or emergencies, available from day one. Sick Leave:12 days per year, available after probation. Flexible Work Hours or Remote Work OpportunitiesDepending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.