Job Title

Role: Google CCAI Solution Architect - CX Transformation PracticeStart Date: ImmediateEnd Date: 12Months + Extension PossibleLocation: 100% RemoteLanguage: EnglishCapacity: 5 days a weekAbout the RoleWe are seeking an experienced and innovative Solution Architect to join our Customer Experience (CX) Transformation practice team, focusing on Google's Contact Center AI (CCAI) solutions. In this role, you will be responsible for designing, implementing, and optimizing cutting-edge AI-driven contact center solutions for our clients, leveraging Google's CCAI technology stack.Key ResponsibilitiesDesign and architect end-to-end AI solutions that align with clients' business objectives and technical requirementsCollaborate with cross-functional teams to integrate CCAI solutions with existing client systems and workflowsProvide technical leadership and expertise throughout the project lifecycle, from initial discovery to implementation and post-deployment supportDevelop proof of concepts, prototypes, and technical demonstrations to showcase AI capabilitiesConduct technical workshops and training sessions for clients and internal teamsStay up-to-date with the latest developments in Google Tech Stack and related technologiesContribute to the development of best practices, reusable assets, and thought leadership contentQualificationsBachelor's/master’s degree in computer science, Information Technology, or a related field3+ years of experience in solution architecture, with a focus on contact center technologies and AI/ML solutionsStrong understanding of Google Cloud Platform (GCP) and Ccaas products, including CX Dialogflow, Agent Assist, setup-knowledge base, smart reply, Article/FAQ suggestions.Exposure to conversational Insights, Big Query, Looker Studio and related tech.Experience with Vertex AI (Workbench, NotebookLM, Agent Engine, Agentspace), machine learning, and conversational AI technologiesProficiency in at least one programming language (e.g., Python, Java, JavaScript)Expertise in GCP tech stack like Cloud Run, Cloud Build, Datastore, Apigee, Vertex AI, etc.Expertise in integration with Third Party Solutions like Speech Services, AI services, CRMs, CTI connectors.Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiencesStrong problem-solving and analytical skillsExperience with agile methodologies and DevOps practicesPreferred QualificationsGoogle Cloud certifications (e.g., Professional Cloud Architect, Professional Data Engineer)Experience with other cloud platforms (AWS, Azure) and contact center technologiesKnowledge of speech recognition and text-to-speech technologiesFamiliarity with CRM systems and contact center platforms (e.g., Genesys, Five9, Avaya, Cisco)Experience in consulting or professional services environments