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Greetings from TCS!!! Job Title: L2 Desktop Support/Service EngineerLocation: Hyderabad and DelhiExperience Range: 5 to 8 years of Experience Job DescriptionTCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. What are we looking for?Must Have:Bachelor’s degree in computer science, or a related field or equal experience in information technologyExp in Desktop support /End user support EnggComprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and VisioExperience in Analytical Skills and process documentationMust be passionate about contributing to an organization focused on continuously improving consumer experiencesExperienced documenting, tracking, and monitoring problems using applicable systems and tools.Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams. Good-to-Have:Previous experience in End user computing/Call Center operationsExperience with the Service nowIntermediate mathematical skills. Roles/Expectations from the role: The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training.The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgmentThe Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teamsResponds to escalated telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects.Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. End-user devices (e.g., desktops/laptop/notebook/tablets) System software associated to End-User and Distributed Computing Services Deskside support to End-Users as necessitated by the circumstances of the requester (e.g., Incidents, Service Requests, request of information) and Service Levels. Dispatch and monitor break/fix repairs, including Services performed by other 3rd party vendors.Work is managed and often guided by precedent and/or documented procedures/regulations/professional IMAC Services for hardware and software. Tracking of the inventory of in-scope software and hardware as required by Humana following asset management process.Minimum Qualification: 15 years of full-time education