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Job Description.Field Services Technician – Hands and Feet Support OperationsDepartment: IT Infrastructure & Operations Reports To: Global Field Services Manager Employment Type: Full-TimeJob Summary:The Field Services Team is responsible for delivering on-site IT infrastructure support across global locations. This includes structured cabling, IT hardware lifecycle management, network upgrades, and end-user support. The team ensures global standardization, operational excellence, and a seamless end-user experience through meticulous planning, vendor coordination, and hands-on technical execution.Key Responsibilities:Structured cabling installs and standards-compliant setupsNetwork IT site surveys, design planning, and vendor selectionInstallation oversight and project closeout documentationLifecycle management of PCs, servers, switches, access points, printers, and other network hardwareNetwork upgrades, user moves, and phone system supportIT vendor relationship management and headset/UC standardsUser equipment and network hardware installsDigital signage vetting and installationAsset disposition and print output supportLab systems, RFID readers, WMS, time clocks, and RF scanners supportFleet and stock item managementData center infrastructure, CCTV, and door access control systemsEnd-user device management, standardization, automation, and mobility operationsCoordination with vendors, project managers, and site contactsTechnical support for hardware issues and remote/mobile user supportIT asset pickup during divestituresQualifications:Diploma or Bachelor's in IT, Computer Science, or related field3+ years of experience in field services or IT supportStrong knowledge of structured cabling, networking, and hardwareFamiliarity with ITSM tools (e.g., ServiceNow), asset management, and vendor coordinationExcellent communication and problem-solving skillsWillingness to travel and provide on-site supportPreferred Skills:ITIL Foundation certificationExperience with enterprise hardware (Cisco, HP, Dell)Familiarity with AV systems, digital signage, and access controlKnowledge of automation tools and scripting