Job Title

Experience Required: 3–5 YearsShift timing - 6pm-6am (Rotational Shift ) Location: RemoteJob Summary:We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments. Must-Have Skills & Experience:Prior experience supporting MSP clients is mandatoryStrong experience in:Microsoft 365 Admin CenterWindows & Linux operating systemsMSP Documentation Tools (e.g., IT Glue)Remote Monitoring and Management (RMM) Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate)Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN)Ticketing Systems (e.g., HaloPSA, Freshdesk, ServiceNow)Authentication Tools (e.g., Microsoft/Google Authenticators, DUO)understanding of firewalls (e.g., SonicWall, Fortinet, Cisco), VPNs, and LAN/WAN configurations.Basic scripting or automation skills (PowerShell preferred)Security Tools (e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint)Virtualization technologies including VMware vSphere/ESXi and Microsoft Hyper-VUnderstanding of:Basic cloud services (Azure/AWS)Endpoint troubleshootingPrint, file sharing, and group policy troubleshootingEmail flow analysis and spam filter troubleshootingPreferred Tools & Technologies:RMM Tools: NinjaOne, Kaseya, ConnectWise AutomateTicketing Systems: HaloPSA, Freshservice, Freshdesk, ZendeskDocumentation: IT Glue, ConfluenceAdmin Portals: Microsoft 365 Admin Center, Azure ADSecurity Tools: ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFAOther Tools: TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam