Job Title

Greetings from Infosys BPM Ltd.,We are hiring candidates for Customer Support and Service Desk - Voice Process for Bangalore and Pune Location.Please find below Job Description for your reference:Job Location: Bangalore and PuneSkills - Customer Support and Service Desk - Voice ProcessEducation - Full time GraduatesExperience - 0 - 1 YearWork from office.Service DeskExcellent communication skills to attend/resolve client issues on calls/chat/mail.Experience in using ticketing tools such as Service now, Remedy, control M will be added advantageExperience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directoryGeneral support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computingProductivity applications like Microsoft office tools.Open to work in 24*7 and work from office environmentAnalytical problem solvers who will understand issues and to resolve customer issuesProblem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficientlyBeing proactive and show the utmost respect for customers timeGood time management, ensuring all contacts with customers add valueWork from OfficeMust to adhere and non-negotiables:Excellent in communicationNeed to work on US shift timings.Need to complete specific and dedicated training programs set by the client.24*7 , flexible shifts100% WFO , no hybridPreferred Qualifications: Any GraduateCustomer ServiceJob Description: Process ExecutiveKey Responsibilities:- Provide first-level resolution to the customers- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.- Build rapport with customers through active listening, effective communication, and attention to detail.- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.- Document and track customer interactions and technical issues in the service management system.- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.Must to adhere and non-negotiables:Excellent in communicationNeed to work on US shift timings.Need to complete specific and dedicated training programs set by the client.24*7 , flexible shifts100% WFO , no hybridPreferred Qualifications: Any Graduate- Additional certifications in customer service/upskillingIf interested, please share your resume with below details to thulasi02@Name:Email & Mobile Number:Graduation:Date Of Birth:Post-Graduation: (If applicable):Total experience:Relevant experience:Current/Previous Company name:Current CTC:Expected CTC:Notice period:Current location:Flexible with Night Shift:Thanks & Regards,Infosys BPMTalent Acquisition | INFY HR